1. What are some benefits when selecting Dynamic Minds for our organization’s professional service needs in hospitality and technology?
Dynamic Minds clients can bank on partnering with a firm that has successfully managed some of the most complex hospitality technology implementations in the industry. Unparalleled industry experience and an endless commitment to identifying and seizing opportunities overlooked by others are just a couple of traits that distinguish Dynamic Minds from the competition. Finally, our professional services are provided on-site for a period far beyond the traditional 3-5 days when most other vendors often leave your site and often, leave open issues.
2. We are very concerned about fraud, and more specifically internal abuse of our Point-of-Sale (POS) application. Can you assist us with audits and maintenance of our current application?
In today’s new world and with adverse economic conditions for everyone, the frequency of internal theft has unfortunately increased more than ever before. We know this firsthand as we have assisted gaming partners with audits that have resulted in the termination, and in several cases prosecution of employees. Our seasoned consultants will spend the endless hours required to thoroughly analyze financial data, review surveillance logs, and perform live operations reviews. Once the audit and its subsequent remedies have been executed, our consultants will help you maintain a secure application environment and combat future fraud attacks.
3. Our past experiences with implementation of new applications have been extremely painful once the vendor leaves our site. How will your services differ to ensure we are not left with the many outstanding issues that surface weeks and months after an initial implementation?
Another distinguishing practice separating Dynamic Minds from other vendors is our post-implementation services which are standard with each engagement. This unmatched service is geared to ensure you are fully satisfied with all aspects of our implementation and more importantly, your team and guests are not left to struggle. Dynamic Minds will never leave a customer site without universal approval of project stakeholders.
4. Our software application providers insist that selecting them to provide professional services increases our chances for success. What is your position on this assertion?
No software vendor wants to lose out on professional services revenue that generates an extremely favorable margin for shareholders. The fallacious assertion referred to is in conflict with the reality, that some of the largest hospitality operators in the world depend on third party product experts to manage and maintain critical applications.